Gas and electricity providers with Priority Services Register and veteran support
Gas supply; Electricity supply; 100% renewable electricity; Smart meters; Solar panels; EV charging
Priority Services: Support for vulnerable customers including veterans with disabilities, mental health conditions, or living alone
Hours: Monday-Friday 8am-6pm, Saturday 8am-2pm
Gas supply; Electricity supply; 100% renewable electricity; Smart meters; Boiler care; Home phone and broadband
Priority Services: Priority support during power cuts, alternative formats for bills, password scheme, quarterly meter readings
Hours: Monday-Friday 8am-8pm, Saturday 8am-6pm
Gas supply; Electricity supply; 100% renewable electricity; Smart meters; Simple tariffs
Priority Services: Now managed by Octopus Energy - Priority Services Register available for vulnerable customers
Hours: 24/7 online support
Gas supply; Electricity supply; 100% green electricity; Smart meters; Heat pumps; Home assistance
Priority Services: Priority Services for customers needing extra help, including password scheme, accessible communications, and priority assistance during power cuts
Hours: Monday-Friday 8am-8pm, Saturday 8am-6pm
Gas supply; Electricity supply; 100% renewable electricity; Smart meters; EV tariffs; Solar and battery; Heat pumps
Priority Services: Extra support for vulnerable customers, including those with health conditions or disabilities. Free priority support during outages.
Hours: 24/7 online support, Phone Monday-Friday 9am-6pm
Gas supply; Electricity supply; Renewable electricity; Smart meters; EV charging; Energy efficiency advice
Priority Services: Extra support service for vulnerable customers including those with disabilities, mental health conditions, or chronic illnesses
Hours: Monday-Friday 9am-6pm, Saturday 9am-1pm
Gas supply; Electricity supply; 100% renewable electricity; Smart meters; Broadband; Mobile
Priority Services: Priority service available for customers with additional needs, including advance notice of supply interruptions
Hours: Monday-Friday 8am-8pm, Saturday 9am-5pm
Gas supply; Electricity supply; Boiler cover; Home insurance; Smart meters; Online account management
Priority Services: Free annual gas safety check, password protection, advance notice of supply interruptions, accessible bills, priority fault line
Hours: Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-6pm
Gas supply; Electricity supply; Nuclear electricity; Smart meters; Electric vehicle tariffs; Business energy
Priority Services: Free annual gas safety check, advance warning of planned power cuts, alternative bill formats, nominated contact
Hours: Monday-Friday 8am-8pm, Saturday-Sunday 8am-6pm
Gas supply; Electricity supply; Smart prepayment meters; Energy efficiency advice; Flexible payment options
Priority Services: Special payment arrangements, priority support during supply issues, accessible meter readings
Hours: Monday-Friday 8am-8pm, Saturday 9am-5pm
The Priority Services Register (PSR) is a free support service offered by energy suppliers and network operators. Veterans with disabilities, mental health conditions, or other needs may be eligible for additional support including advance notice of planned power cuts, priority reconnection, and accessible communications.
No cost to join the Priority Services Register
£150 off electricity bill for eligible households
Priority support during power outages